Support is available in English and Turkish. Email support@storecheckkit.com and we will help you troubleshoot the app.
Keep financial data private. Never email a raw bank CSV, Shopify access token, password, or complete bank account number.
What to include
- Your permanent .myshopify.com shop domain
- The step where the issue occurred and the exact error message
- Your browser and operating system
- A redacted screenshot, if it helps explain the issue
Quick troubleshooting
- Confirm Shopify Payments is active and your account can view payouts.
- Export the file as UTF-8 CSV with a header row and a maximum size of 5 MB.
- Check that amount, currency, and transaction-date columns are present.
- Refresh Shopify Admin and run the sample audit to isolate file-format issues.
Policies
Read our Privacy Policy, Terms of Service, or browse the FAQ.